Difficult Conversations by Douglas Stone & Sheila Heen

This book

Synopsis
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Product details

About Douglas Stone

Biography

About Sheila Heen

Biography

Difficult Conversations

How to Discuss What Matters Most

» Douglas Stone

» Sheila Heen

Foreword by - Roger Fisher

Penguin
Paperback : 25 May 2000

£9.99

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Synopsis

Do you find it difficult to:

* Negotiate a pay rise?
* Discuss relationship problems with your partner?
* Ask an awkward favour?
* Confront a neighbour or friend?

Much as we try and avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations:

* Know when to speak - and when to listen
* Stop laying blame and start being positive
* The role of feelings: yours and theirs
* Say what you mean - don't make others guess
* Understand what's not being said as well as what is
* Transform a battle into a learning conversation

Follow this practical step-by-step method and your conversations will be transformed into productive, problem-solving experiences.