Shopping at penguin.co.uk is as safe as purchasing by card in a regular department store. Our site uses the latest security measures to protect your personal information and credit or debit card details.

Protecting your Card Details

We work with a company called WorldPay to process your credit and debit card payments and protect your card details. All your card details are encrypted (converted into bits of secure code) to the maximum strength supported by your browser. When you enter your card details, you are using WorldPay's secure server, which has been certified by Thawte, a public Certificate Authority ensuring information is secure. Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks is regularly audited by the banks themselves. WorldPay employ sophisticated firewall technology and other security best practises to ensure only legitimate access is allowed.

Personal Information

Penguin.co.uk's secure server software ensures that all of your personal information, such as your name and address, is also encrypted before it is transmitted over the internet. This means that it cannot be read by anyone except you and staff authorised by Penguin Books Ltd. As a penguin.co.uk customer you can access your Account Details online so that you can keep track of all your purchases, and check or amend your personal details. These Account Details are password protected, again ensuring that only you and staff authorised by Penguin Books Ltd can access them.

BT Trustwise Authentic Site

Our site has been issued a Secure Server Digital Certificate (also known as a Trustwise Secure Server ID) by the online certification authority BT Trustwise, and has been authorized to display the Trustwise Authentic Site seal. The Trustwise Secure Server ID is an electronic credential or online 'business licence'. It confirms that penguin.co.uk is a legitimate Penguin Books Ltd website and establishes an encrypted communication channel protecting all the information you send over the Internet while you are making a purchase from us.

BT Trustwise is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. The company in collaboration with VeriSign has issued Digital IDs to more than 45,000 websites and 2,000,000 individuals. It currently delivers its enterprise digital certificate solutions in partnership with leading companies, including AT&T, British Telecommunications, EDS, Microsoft, Netscape, VeriFone, Visa, and others. Companies using the VeriSign IDs include 90 of America's Fortune 100 companies and all of the RelevantKnowledge, Inc. top 20 commerce sites.

For more information about BT Trustwise digital authentication services and online security guarantees, please visit the Trustwise website www.trustwise.com.

Covering your liability

Most UK banks cover the charges resulting from unauthorized use of your card, but some banks may hold you responsible for an initial excess of #30 Sterling. Should your bank charge you for unauthorized use of your card, Penguin Books Ltd will cover your liability up to #30 Sterling as long as the unauthorized use of your card resulted through no fault of your own and from purchases made on penguin.co.uk while using the secure server.

Please email us if you have any further queries about shopping at penguin.co.uk or about your account at customer.service@penguin.co.uk.