To place an order, click on the Add to Basket button for the book title that you wish to buy. You can find any Puffin title in print using the Find a Book or Author or Advanced Search options in the top navigation bar.

Example: You want to buy a copy of Roald Dahl's Matilda:

• Look up Matilda using the Find a Book or Author or Advanced Search options in the top navigation bar.
• Select the version of Matilda you require from the list provided (e.g. book or audiobook) by clicking on the title.
• You will be taken to the Blurb page. This is where you will find the Add to Basket and View Basket options. Select Add to Basket to purchase your copy of Matilda.

Shopping Basket
The View Basket button enables you to see the contents of your shopping basket. This option is also available in the top navigation bar. You can add any item to your Shopping Basket at any time, but this does not mean you have to buy it. You can easily remove it at any time by selecting the Remove button.

Your Shopping Basket displays everything you have added to your basket: title, author, price per item, number of items and total price (if you want more than one copy of any item). It allows you to review, check and, if you want to, change the quantities and the items that you have in your basket.

The Empty Basket button allows you to completely clear out the contents of your basket at any time. You should select Update Basket every time you make a change, as this refreshes the details on the page.

To continue shopping, click Back to previous page. When you have finished shopping, click Go to Checkout from the View Basket page. You will be taken to www.penguin.co.uk where you will be asked to register your details.

Please note, all orders must be in UK pounds sterling. If you have any questions regarding your order please email us at: customer.service@penguin.co.uk

Registration and Checkout
Once you have placed an item in your shopping basket, you will need to login to penguin.co.uk to proceed with your purchase. If you have previously registered with penguin.co.uk, you should fill in your email address and password. If you have forgotten your password, click Please tell me my password hint for a reminder.

• If you are a new customer, you will need to click Register to fill in a few personal details. The details with a star* next to them must be filled in - the other details are useful but are not essential to your order. The Hint box on this page is the place to enter a word or phrase that will remind you of your password.

• Enter your Billing Address on this page. If your Delivery Address is different to your Billing Address, you can change this on the next page.

• When you are happy that your billing and delivery addresses are correct, continue to the next page. This is a summary of your order including delivery charges and any tax payable. You can still cancel your order here if you want to.

• Next, proceed to the payment pages to complete your credit or debit card details. All payments are processed by WorldPlay. You will see their logo on these screens.  Please make sure that your card details are correct. On completing your details and clicking OK, Place My Order, you will receive a message on screen confirming that your payment has been accepted. Your order has now been sent and you will see your order receipt on screen. We recommend that you print this page for your records.

• You will receive two emails. One from penguin.co.uk confirming your order has been received, and the other from WorldPlay confirming your payment was successful.

Safe Shopping
It is as safe to shop at penguin.co.uk as it is to shop by credit card at a regular store. We use the latest security software, and have been issued a Secure Server Digital Certificate by BT Trustwise. Read more about safe shopping here.

Delivery Charges
These are puffin.co.uk's delivery charges in GB pounds sterling (£). To work out the total delivery charge you will have to pay, add up the Charge per Order and the Charge per Item columns for your region.

*Delivery is FREE for orders of £50 or over in the UK.

Where applicable, VAT will be charged at a local rate. The availability and published prices are correct at time of publication but are subject to change without prior notice.

Delivery Times

• UK: Your order should reach you within 2-3 days.
• Europe: Your order should reach you within 6-8 days.
• Rest of the World: Your order should reach you within 8-11 days.

Returns
If you are unhappy with your purchase from puffin.co.uk for any reason, you can return it to us in its original condition within 14 working days, and we will give you a full refund. If the return is the result of our error, or if the item was damaged before it reached you, we will also happily refund the postage costs.

To make a return please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return.

Please send the package to the following address:
Online Customer Service
Edinburgh Gate
Edinburgh Way
Harlow
Essex   CM20 2JE

We recommend that you use a recorded delivery service. If you have any other queries about our returns policy, please email us here customer.service@penguin.co.uk.

Teachers

If you are a teacher you can buy any title published by the Penguin Group through Books on Demand at a 20% discount.  Click here for more information.

Booksellers

You can now order your Puffin books online! pubeasy.books.penguin.co.uk provides booksellers around the world with access to title, price and availability information and order placement.