Penguin titles are available at all good bookshops in the UK or by contacting your local agent around the world. All orders must be in UK pounds sterling.
To place an order, simply click on the order button against the appropriate book title. Use the shopping basket to select further titles and see the contents of your shopping basket. When you have finished shopping, click to pay, and you will be asked to enter your delivery information and your credit card details.
All orders must be in UK pounds sterling.
If you have any questions regarding your order please email us at:
UK Enquiries: customer.service@penguin.co.uk.
International Enquiries: enquiries.international@pearson.com.
Safe Shopping
It is as safe to shop at penguin.co.uk as it is to shop by credit card at a regular store. We use the latest security software, and have been issued a Secure Server Digital Certificate by BT Trustwise.
Shipping Information
Delivery Charges: these are www.penguin.co.uk's delivery charges in UK pounds sterling (£).
*FREE UK Delivery
**There is no delivery charge for ebooks.
Where applicable, VAT will be charged at a local rate.
* Countries included in Europe for delivery purposes are Aland Islands, Albania, Andorra, Armenia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Luxembourg, Malta, Republic of Moldova, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Serbia and Montenegro, Slovakia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Uzbekistan and Vatican City State.
Delivery Times
UK - Your order should reach you within 2-3 working days
Europe - Your order should reach you within 6-8 working days
Rest of the World - Your order should reach you within 8-11 working days
The availability and published prices are correct at time of going to press but are subject to alteration without prior notice.
Should you have any queries about your order, our Customer Service department can be contacted at customer.service@penguin.co.uk.
ebook Delivery
In order to download your ebook you will need to have installed the appropriate ebook reader software. For more information read our step-by-step guide
NB. ebook download links are only valid for 60 days from date of purchase. Please make sure that you have downloaded your ebook within this time period.
Returns
If you are unhappy with any Product you purchase on this Website for any reason (other than any ebook, which cannot, by reason of its nature, be returned), you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will also refund the postage costs.
To make a return please send back the item securely wrapped, along with your packing slip and a letter giving the reason for the return.
Please send the package to the following address:
Online Returns Department
Penguin Books Ltd
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE
We recommend that you use a recorded delivery service.
Post & Fax Orders
Books (other than ebooks) can be ordered by post or fax using our Penguin Direct ordering service:
Post:
Penguin Direct
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE
Fax: 0870 850 1115
UK orders only. Delivery is normally within 14 working days.
Academics
There is an inspection copy ordering service available for academics who wish to preview potential course books. To register for this service, please visit www.penguin.co.uk/academic
