• Tweet

• » Follow PenguinBooks
• 
• 
• 

• » Privacy & Cookies

• Tweet

• » Follow PenguinBooks
• 
• 
• 

• » Privacy & Cookies

About Penguin

• FAQs
• Jobs
• Company history
• Allen Lane
• How to order
• Penguin publishing catalogues
• Press Office
• Publishing structure
• Green Penguin
• Getting Published

If your query concerns ordering online, or if you are looking for contact details and information about Penguin, please take a look at our frequently asked questions.

 

2. How do I order online?

To place an order, simply click on the 'Buy now' button against the appropriate book title. You can use the 'YourBasket' button on the top right-hand side of the page to view the contents of your shopping basket. When you have finished shopping, click to pay, and you will be asked to enter your delivery information and your credit card details.

All orders must be in UK pounds sterling.

Safe Shopping
It is as safe to shop at penguin.co.uk as it is to shop by credit card at a regular store. We use the latest security software, and have been issued a Secure Server Digital Certificate by BT Trustwise.

Shipping Information
Delivery Charges: these are www.penguin.co.uk's delivery charges in UK pounds sterling (£). To work out your total delivery charge, add up the Charge per Order and the Charge per Item columns for your region.

*FREE UK Delivery

**There is no delivery charge for eBooks.

Where applicable, VAT will be charged at a local rate.

Delivery Times
UK - Your order should reach you within 2-3 working days
Europe - Your order should reach you within 6-8 working days
Rest of the World - Your order should reach you within 8-11 working days

The availability and published prices are correct at time of going to press but are subject to alteration without prior notice.

Should you have any queries about your order, our Customer Service department can be contacted at customer.service@penguin.co.uk.

eBook Delivery
In order to download your eBook you will need to have installed the appropriate eBook reader software. For more information read our step-by-step guide. NB. eBook download links are only valid for 60 days from date of purchase. Please make sure that you have downloaded your eBook within this time period.

Returns
If you are unhappy with any product you purchase on this website for any reason (other than any eBook, which cannot, by reason of its nature, be returned. See the Terms & Conditions of sale for further information), you may return it to us in its original condition within 14 working days and we will provide a full refund.

To make a return please send the item securely wrapped, along with your packing slip and a letter giving the reason for the return.

Please send the package to the following address:

Online Returns Department
Penguin Books Ltd
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE

We recommend that you use a recorded delivery service.

Post & Fax Orders
Books (other than eBooks) can be ordered by post or fax using our Penguin Direct ordering service:

Penguin Direct
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE
Fax: 0845 313 5555

UK orders only. Delivery is normally within 14 working days.

Academics
There is an inspection copy ordering service available for academics who wish to preview potential course books. To register for this service, please visit www.penguin.co.uk/academic

Ordering in bulk
For information on buying in bulk, please email specialsalesmp@pearson.com

 

3. How do I order a catalogue?

Printer-friendly versions of our catalogues are available to download at www.penguin.co.uk/catalogues. Please note, due to the large number of catalogue requests we receive we are unable to post out catalogues.

If you are a UK trade customer please contact your Penguin sales rep for copies of the catalogues.

 

4. How do I return a faulty book?

Purchased from a shop
We apologise for any errors that occurred during the printing process. For severe defects such as missing pages or improper binding, please return the book to the store where you purchased it and they will replace the copy.

Please note, Penguin cannot replace books purchased from bookshops (as opposed to books purchased from our website). This is because we sell our stock to the bookshops and they are then responsible for dealing with any faulty products in accordance with their own returns policies.

Purchased at www.penguin.co.uk
If you are unhappy with any product you purchase on this website for any reason (other than any eBook, which cannot, by reason of its nature, be returned. See the Terms & Conditions of sale for further information), you may return it to us in its original condition within 14 working days and we will provide a full refund. If the return is the result of our error, or if the item was damaged before it reached you, please send the item securely wrapped, along with your packing slip and a letter giving the reason for the return.

To make a return please send the item securely wrapped, along with your packing slip and a letter giving the reason for the return.

Please send the package to the following address:

Customer Services
Freepost NATE1108
Harlow
Essex
CM20 2BR

For further information, please contact customer.service@penguin.co.uk. This email address is specifically dedicated to enquiries concerning books that have been ordered online through www.penguin.co.uk.

 

5. How can I order out-of-print books?

If you are looking for a title which is now out-of-print, try one of the out-of-print finding services listed below:

ABE Books
For first editions, antiquarian and out of print books: includes reviews
Website: http://www.abeBooks.com

Book Finder
Over 40 million new, used, rare, and out of print books at your fingertips
Website: http://www.bookfinder.com/

Books at Sixpence
Advice, communication and trading centre for book collectors
Website: http://www.booksatsixpence.co.uk

Zardoz
Out of print and collectable books dealer
Website: http://www.zardozbooks.co.uk

Ordering in bulk
If you wish to purchase bulk quantities of books currently out of print, please contact specialsalesmp@pearson.com.

 

6. What do I do if I've forgotten my password?

Shopping online
Simply click on the 'YourAccount' button on the top right-hand corner of the Penguin homepage. When the log-in screen appears, insert your email address and then click the password hint button. You will then see the hint and the password prompt will now say 'email me my password'. Click this and the password will be emailed to you.

Academics, Press Office and Readers' Group areas
On each area's login page there is an option where your forgotten password can be emailed directly to you. Simply click on the lost password link, enter your email address [the one you signed up to that particular area with] and click enter. Your password will now be emailed to you.

 

7. Can I buy a piece of original artwork from one of your illustrators?

To enquire about purchasing artwork from a selection of our authors please visit:
Website: http://www.imagesofdelight.com

 

8. Why does my book have two ISBNs numbers and/or
      why is the wrong ISBN displaying on your website

The publishing industry is in the process of switching all books from having 10 digit ISBN codes to 13 digit codes. While this transition is happening, both ISBNs will be printed on your books and on any order correspondence. You can use either ISBN until January 2007, when the ten digit ISBN will become obsolete.

The Penguin website however, will now only display 13 digit ISBNs, but don't worry, you can still search via both ten and 13 digit ISBNs and get the correct book.

 

9. How can I contact Penguin?

Please see below for a list of divisions and email contacts:

» Trade - UK, export and international
» Promotions & Incentives
» Rough Guides
» Audiobooks
» Penguin Group companies around the world
» Website enquiries

Trade - UK, export and international
For all UK trade account queries, please contact independent.retailers@pearson.com
For all export trade account queries, please contact enquiries.international@pearson.com
For all international trade sales enquiries, please contact internationalsales@uk.penguingroup.com

France, Algeria, Morocco and Tunisia
Penguin Group
Herengracht 418 II
1017 BZ Amsterdam
THE NETHERLANDS

Tel: +0800 917 448 (service gratuit in France) or +31 (0)20 625 9566
Fax: +0800 901 276 (service gratuit in France) or +31 (0)20 625 8676
Email: France-Office@uk.penguingroup.com

Jean-Luc Morel: Key account manager
83, Rue de Dunkerque
75009 Paris
FRANCE

Tel: +33 (0)1 48 74 02 23
Fax: +33 (0)1 49 70 03 28
Email: Jean-Luc.Morel@uk.penguingroup.com

Benelux
Penguin Benelux
P.O. Box 3507
1001 AH Amsterdam
THE NETHERLANDS

Tel: +31 (0)20 625 95 66
Fax: +31 (0)20 625 86 76
Email: benelux-office@uk.penguingroup.com

Germany & Austria
Penguin Books Deutschland GmbH
Justinianstr. 4
60322 Frankfurt
GERMANY

Tel: +49 69 628081
Fax: +49 69 629293
Email: Penguin.Germany@penguinbooks.de

Italy
Penguin Italia srl
Via Vittorio Emanuele 45/a
20094 Corsico
Milano
ITALY

Spain / Portugal
Penguin Books S.A.
Glorieta de Quevedo, 9-7C
28015 Madrid
SPAIN

Central & Eastern Europe
Ul Topazowa 31
62-081 Poznan - Baranowo
POLAND

Email: grazyna.soszynska@uk.penguingroup.com

Penguin Putnam Inc
345 Hudson Street
New York
NY 10014
USA

Email: international.sales@us.penguingroup.com

Singapore & Malaysia
Penguin Singapore & Malaysia
23/25 First Lok Yang Road
Jurong
SINGAPORE 629733

Email: enquiry@penguinbooks.com.sg

All other enquiries:
International Sales
Penguin Group UK
80 Strand
LONDON WC2R 0RL

Promotions & Incentives
If you are interested in using Penguin books as promotions or incentives within the UK, please email specialsalesmp@pearson.com or call 0845 313 44 44.

Rough Guides
For all Rough Guides enquires please contact roughguides@uk.penguingroup.com.

Audiobooks
Please refer to the audiobooks frequently asked questions page for further information.
For all audiobook enquires not covered in the above section, please contact audiobooks@uk.penguingroup.com

Penguin Group companies around the world

America

Australia

Canada

China

India

Ireland

New Zealand

South Africa

Website enquiries
The following email address is intended for correspondence regarding the Penguin website only. Please check through our frequently asked questions list before emailing, as due to the high volume of emails we receive, only specific queries that are not covered here can be answered. Thank you and click here editor@uk.penguingroup.com to contact us.

Please note: Unfortunately we are unable to respond to any queries already covered by our frequently asked questions page.

 

10. How can I get my book published?

People frequently ask us how to go about getting published. Our company policy is to not accept unsolicited manuscripts or synopses and we cannot enter into correspondence about unpublished work.

We can offer the following advice on how to go about getting into print. A great place to start is your local library where you'll find a wealth of information on writers groups and plenty of books on writing and the publishing process.

When you feel your work is ready for publishing you need to get a Literary Agent. Agents can objectively advise you on your work and will know the most suitable publisher to take it to, not to mention fighting for the best deal on your behalf. A comprehensive listing of UK literary agents can be found in the Writers' and Artists' Yearbook, published annually by A & C Black.

Different markets demand a different approach, so we also offer specialist advice for aspiring Adult fiction and Children's fiction authors.

There are a number of websites who offer great advice and writer's resources.

Authorlink
Writers resource and rights marketplace
Website: http://www.authorlink.com

Booktrust
Provides listings, factsheets on publishing and getting published, plus book news
Website: http://www.booktrust.org.uk

Handbook of Rhetorical Devices
Guidelines for and examples of rhetorical devices
Website: http://www.virtualsalt.com/rhetoric.htm

Mslexia
The magazine for women who write. Advice and inspiration; news, reviews, interviews; competitions and grants
Website: http://www.mslexia.co.uk

Thesaurus.com
Online thesaurus
Website: http://www.thesaurus.com/

The Writers' Advice Centre for Children's Books
Founded in 1994 The Writers' Advice Centre for Children's Book is the only manuscript agency in the United Kingdom specialising solely in children's publishing.

The Writers' Advice Centre for Children's Books
16 Smiths Yard
London SW18 4HR
Tel: 0797 9905353
Email: info@writersadvice.co.uk
Website: http://www.writersadvice.co.uk

XRefer
Reference search engine
Website: http://www.xrefer.com

We wish you the best of luck and hope you are successful in placing your work.

 

11. How do I search the website for a book or author?

Our search engine makes it easy to find what you're looking for. You can search for a book or author using our quick search, which appears at the top right-hand side of each page. Click 'go' and you should receive a search results page with the information you were looking for.

You can also perform an Advanced Search [link to advanced search page] using keywords, publication date or format. Simply enter one or more keywords using any combination of author's name, book title or subject area. If you use more than one keyword our search engine will restrict the results to books that each match all the keywords you enter, for example:

Browse our online catalogue
You can also browse our online catalogue by genre for all new and recent releases, or download a printer friendly version.

If you still can't find the book you are looking for it may be that it is no longer in print, or for more recent books, that it is in the process of being re-printed. We only display titles on the site that are currently in print and that can be purchased from the site. However, it may be possible to find the book you are looking for by searching an out of print specialist site:

Second-hand, Out of Print and Antiquarian Book Services:

ABE Books
For first editions, antiquarian and out of print books: includes reviews
Website: http://www.abeBooks.com

Books at Sixpence
Advice, communication and trading centre for book collectors
Website: http://www.booksatsixpence.co.uk

Zardoz
Out of print and collectable books dealer
Website: http://www.zardozbooks.co.uk

 

12. How can I contact an author?

We cannot give out personal mail or email addresses for our authors. However, all author mail is forwarded directly to our authors via our publicity departments.

Please note that we cannot guarantee a reply.

Please write to:

'Author name'
c/o Penguin Publicity
80 Strand
London
WC2R 0RL

To contact Puffin authors, please write to:

'Author name'
c/o Puffin Publicity
80 Strand
London
WC2R 0RL

 

13. How can I arrange an author visit?

A number of our authors are available to appear at festivals and events. To discuss details further please contact the relevant Publicity department. Contact details can be found within the Online Press Office.

For children's authors please write to your preferred author/illustrator at the following address:

Name of author/illustrator
c/o Puffin Marketing Department
Penguin Books Ltd
80 Strand
London
WC2R 0LR

You may also be interested in Puffin Virtually Live - a series of free interactive webcasts from Puffin's bestselling authors. Find details of forthcoming webcasts and watch previous webcasts on-demand.

Although we will forward your letter we cannot supply authors' addresses for privacy reasons. Similarly we are unable to act as booking agents for events; any arrangements for school/library events are made entirely between yourselves and the author/illustrator concerned. However, if you are a school with a planned author visit, please contact Puffin Book Club Teacher on 0500 807 981 (UK), 1800340 131 (ROI).

 

14. How do I request an academic inspection copy?

To order desk inspection copies, please register for our academics online service here. For answers to any other academic questions, please contact academic@uk.penguingroup.com.

 

15. How do I request a review copy?

To order review copies, please register with the online press office. Up-to-date contact details for the Publicity teams are all available in the press office.

 

16 . How do I request permission to reproduce material from a title
      published by the Penguin Group (UK)?

The Permissions department at Penguin Group (UK) deals with requests to reproduce extracts from Penguin, Rough Guide and Puffin titles, and text only extracts from Dorling Kindersley titles.

For permission to reproduce Dorling Kindersley images contact: enquiries@dkimages.com
For permission to reproduce extracts from Frederick Warne, Ladybird, BBC Children's Books and Spot titles contact: rights-brandsandlicensing@uk.penguingroup.com

For permission to reproduce entire works you will need to contact the relevant Rights department, see question 18 below for further details.

Please consider the following before submitting a permission request:

Check if the material is taken from a Penguin Group (UK) publication:
Please check the copyright page of the work from which you wish to reproduce material to make sure that the work was first published by Penguin Group (UK). If the work was first published by another publisher you should apply directly to the original publisher for permission.

If the requested material is part of an anthology or a collection, please check the acknowledgement page for details on the copyright holder of the material you wish to reproduce. If the copyright is not held by Penguin Group (UK), please apply to the acknowledged third party directly for permission.

If the work you wish to use extracts from is published by another Penguin Group company you will need to contact them directly for permission:

USA

Canada

Australia

New Zealand

India

South Africa

Check if the book is still in copyright:
Generally, UK copyright expires at the end of the period of 70 years from the end of the calendar year in which the author died. If copyright has expired, the original text may be reproduced without restriction and no permission is needed. If the work is translated you will need to check if copyright subsists in the translation. If you are having trouble tracing an author or their estate try looking on the WATCH website: http://tyler.hrc.utexas.edu/

Can I request permission to use an extract in my manuscript if I do not yet have a Publisher for my book?
Do not apply for permission if you do not yet have a publisher. To be able to grant permission we require full publishing details. When you have a signed contract with a publisher please follow the process below to request permission.

I'm a reading impaired person. What permission can Penguin Group (UK) give me to help access Penguin Books?
If you are a reading impaired person and you have purchased a print edition of a Penguin Group (UK) title we may be able to supply you with PDF files of the book along with permission to use the files for personal use only. If you are in this position please complete the relevant sections on the permission request form as detailed below. Please note that we do not hold PDF files for all our titles and will not always be able to assist you. Currently we are unable to supply Rough Guide or Dorling Kindersley titles.

Is there anything else that the Permissions department deals with?
We deal with permission requests to stage amateur performances, to use our books as a prop on television or if you wish to photocopy or scan material. Please complete the below permission request form and submit this for processing.

If you wish to request permission, please complete the Permissions request form in full with all information relevant to your request and email it to the appropriate address provided on the form. Please complete all fields relevant to your request and please do not omit any relevant information as this will result in delays in processing your request.

Please allow at least 8 weeks when requesting permission for your request to be processed. All requests are dealt with in date received order so do not submit duplicate requests.

Submit your form via email, fax or post to the addresses below:

Email:
Adult books: adultpermissions@uk.penguingroup.com
Children's books: childrenspermissions@uk.penguingroup.com

Fax:
+44 (0) 20 7010 6702

Post:
Penguin Group
Permissions Dept.
80 Strand
London
WC2R 0RL
UK

Please allow at least 8 weeks when requesting permission for your request to be processed. All requests are dealt with in date received order so do not submit duplicate requests.

I'm a reading impaired person. What permission can Penguin Group (UK) give me to help access Penguin Books?
If you are a reading impaired person and you have purchased a print edition of a Penguin Group (UK) title we may be able to supply you with PDF files of the book along with permission to use the files for personal use only. If you are in this position please complete the relevant sections on the permission request form as detailed above. Please note that we do not hold PDF files for all our titles and will not always be able to assist you. Currently we are unable to supply Rough Guide or Dorling Kindersley titles.

Is there anything else that the Permissions department deals with?
We deal with permission requests to stage amateur performances, to use our books as a prop on television or if you wish to photocopy or scan material. Please complete the above permission request form and submit this for processing.

 

17. Where can I get rights information?

Is there a dedicated Rights Website?
Yes, please visit www.penguinrights.co.uk for all rights news and information.

How do I find out if a Penguin UK title has been translated into a certain foreign language or is published in the US?
Firstly, please check the copyright page at the front of the book. If the book was first published by another publisher, you will need to contact them for further information on foreign language and US sales. If, however, it is a Penguin UK original title, please search for the title on www.penguinrights.co.uk, where details of rights holders and rights availability can be found.

How do I find out if the translation rights for a particular foreign language or for the USA are still available in a Penguin UK title?
Firstly, please check the copyright page at the front of the book. If the book was first published by another publisher, you will need to contact them for further information on the status of the translation and US rights. If, however, it is a Penguin UK original title, please visit www.penguinrights.co.uk and search for the title there; you will see which rights are still available.

How do I find out about the rights holder for a Penguin USA, Penguin Canada, Penguin Australia, Penguin New Zealand or Penguin India title?
Unfortunately you will need to contact the actual Penguin company that published the book directly. Please find their local sites at www.penguinputnam.com [USA], www.penguin.ca [Canada], www.penguin.com.au [Australia], www.penguin.co.nz [New Zealand] and www.penguinbooksindia.com [India].

Who I should contact if I want to clear the rights to use part of a Penguin UK title?
Unless you are interested in using the whole of a Penguin UK title, you will need to contact our Permissions Department at adultpermissions@uk.penguingroup.com.

I am interested in the rights for a book that I think was published by Penguin UK, but I'm not sure. What should I do?
If you do not have a copy of the book to check the publishers' name, please try searching for the title here. If the title you are interested in does not appear, please check on www.amazon.co.uk or www.amazon.com to find out who the actual publisher is.

Film & TV enquiries
Please search for the title on www.penguinrights.co.uk; the film rights holder will be listed. If Penguin holds rights go to the 'contact' page on the rights site and email the film rights contact.

Film & TV rights for old Penguin titles
Many Penguin paperbacks were first published by other publishers. You should always try to approach the original publisher if possible, as they will have the most information on the status of the rights. The copyright page, at the front of the book, should have information on where the book was first published.

Information on a Penguin USA / Penguin Australia / Penguin India title
While Penguin has many sister companies around the world, we all have different publishing programmes, so please contact the relevant company in each case.

Contacts
For all enquiries concerning adult's book rights contact adultrightsenquiries@uk.penguingroup.com
For all enquiries concerning children's book rights contact childrensrights@uk.penguingroup.com
For more rights information, please see www.penguinrights.co.uk

 

18. My company would like to use Penguin books in our promotions, how can I do that?

We handle a wide variety of briefs including sales promotions, brand tie-ups, sponsorships, bespoke books, branded books, media campaigns, limited edition books, corporate gifts and books for events or general bulk purchase.

Penguin values the partnerships we build and maintain. We have the expertise to oversee your project from start to finish. The Brand Partnerships Manager is your main point of contact; they are supported by an in-house design team who bring together your creative vision with the art from our books.

The Custom Publishing Department is assigned to project manage the creative and production process, including author and brand approvals. Contact Penguin Partnerships here: http://www.penguinpartnerships.co.uk

 

19. Where can I find information on readers' groups?

You can find out all you need to know about Reading Groups at www.penguin.co.uk/readers; our exclusive area for readers' group members and those who want to start or join a reading group. You'll be able to take advantage of exclusive discounts, apply for advance copies, get great reading ideas, contact other reading groups via our noticeboard and much more.

For further information please contact readers@uk.penguingroup.com.

 

20. Penguin eBooks

To make using Penguin eBooks as straightforward as possible we've put together a list of eBook frequently asked questions.

 

21. Where can I view current job vacancies?

For a full listing of our current vacancies, graduate recruitment and details on working at Penguin please look at our Careers website.

 

22. Can I get help with my project?

We regularly receive a large number of requests for information from students undertaking research. Unfortunately, due to time constraints, we are unable to agree to interviews with our employees and cannot send out information.

We wish you all the best in the completion of your studies.

 

23. Do Penguin have RSS feeds and how can I get them?

Yes, we have a great selection of RSS feeds including the latest releases from Penguin and Puffin, monthly offers and bestseller lists, plus genre specific categories.

For the full list of Penguin RSS feeds and how to access them visit www.penguin.co.uk/rss

 

24. Where can I find information on publishing and the book industry?

Book Industry:

Writers' resources:

Book charities:

Out-of-print, second-hand and antiquarian:

Environmental Awareness Across The Book Industry:

 

25. What is Penguin Books Limited's company registration number?

Penguin Books Limited
Registered Number: 861590 England
Registered Office: 80 Strand, London WC2R 0RL

 

 

26. Looking for a bookshop

If you are looking for a bookshop in the UK or Ireland, here's where you can find them. You can search by bookshop name, town, county, postcode and the display will show bookshop details and google map locations and streetview for all shops. You can search for all BA members, only independents, or independents and chain bookshops. Where the shop has a website, you can click straight through.

 

 

Featured articles

• Lady Chatterley's Lover: 50th anniversary of the trial
• Allen Lane new titles
• Phil Baines: Penguin by Design
• Penguin New Titles Catalogue
• Penguin Special: The Life and Times of Allen Lane
• Seven Hundred Penguins

• 

• 

Visit our Penguin Group Sites

Visit our Penguin Brand Sites

Careers at Penguin

Search for new vacancies and work experience on the Penguin job site.