To make using Penguin eBooks as straightforward as possible we've put together a list of Frequently Asked Questions. If you don't find answers to your questions here or have any problems with the ordering of eBooks please contact: eBooks@penguin.co.uk
eBooks available from the Penguin website are only available in the UK and in ePub or PDF format. For format specific information, please visit www.adobe.com/products/digitaleditions.
For Kindle compatible eBooks please visit Amazon UK. For iPad, iPod Touch & iPhone compatible eBooks please visit the iBooks store.
If your problem concerns downloading your Penguin eBook please visit the Ingram Digital Electronic Book Support Centre, where you will find comprehensive information.
1. What is an eBook?
eBooks are digital files of books specially designed to be read on screens. They contain all of the same content as the print edition, and sometimes have a few added extras!
2. What is so good about eBooks?
eBooks are a quick and convenient way to buy, read and keep the books you want. They can be downloaded in a matter of seconds and you can store thousands of eBooks on a single device. eBooks are also interactive, allowing you to search for text, make notes or look up words in built-in dictionaries.
3. What is the difference between eBooks and enhanced eBooks?
Our enhanced eBooks include much of the same written content as our print books and eBooks but include special bonus features such as exclusive audio or video content.
NB: enhanced eBooks are currently only available on the iBookstore and Kindle app for iPads, iPhones and iPod Touch devices
4. Do you have an eBook catalogue?
No, but a full list of Penguin's eBooks can be found here. Our eBooks also appear in Search Results alongside print editions.
5. Do I need a Kindle or iPad to read an eBook?
No, you can read eBooks on all kinds of eReaders as well as on your PC, Mac, tablet, iPhone and iPod touch.
The eBooks available for download on Penguin.co.uk, however, are only compatible with Adobe Digital Editions supported devices, as listed here.
Our eBooks are also available through selected online retailers, such as the iBookstore or the Kindle Store.
6. With which devices are Penguin's epubs compatible?
Click here for a list of compatible eReaders.
NB: Penguin's epubs are not compatible with Kindle devices, iPads, iPhones, iPod Touches, nor e-reading apps on Apple and Android devices.
7. How do I buy an eBook from penguin.co.uk?
A list of our most popular eBooks are available at www.penguin.co.uk/ebooks.
To buy from penguin.co.uk, click on the title you want to read, complete the payment process and you will then be able to download the eBook to your PC or Mac. You can then transfer your eBook to an eReader or other device to it by connecting the device to your computer (PC only). Please make sure you have first installed and authorised Adobe Digital Editions on your PC and then you can copy over the epub across to your device using this software.
NB: It is not possible for eBooks purchased from the Penguin site to be delivered straight to an eReader device. You need to follow the steps above in order to access the eBook on an eReader.
8. Is it safe to download eBooks?
Yes. You will not download a computer virus or any other malicious file when you download eBooks from www.penguin.co.uk. Additionally, our eBooks have built-in security and encryption features to protect against copyright violations.
9. Do I need to live in the UK to buy an eBook from penguin.co.uk?
Yes. On penguin.co.uk, eBooks can only be bought if you have a UK IP and billing address.
10. Can I order eBooks by phone?
Because these are digital products, they can only be ordered online.
11. Can I pay for an eBook with a cheque?
No. eBooks can only be purchased with a credit or debit card at this time.
12. Do I have to pay delivery charges for eBooks? What about taxes?
You do not have to pay delivery charges for eBooks. However VAT is payable on digitally downloaded products and will be added to the total price of your order.
13. Can I order multiple copies of the same eBook at once?
No. Currently you can only order one of each copy.
14. Can I purchase an eBook as a gift?
At this time, eBooks cannot be sent as gifts. Ebook orders can only be sent to the email address on your penguin.co.uk customer account.
15. What if I accidentally skip or erase the page that contains the link to my eBook?
You can access the eBook download link again by following the instructions on the confirmation email you receive from Penguin or by clicking the 'Your Account' link on penguin.co.uk.
16. How long will it take to download an eBook?
The download time depends on the size of the eBook you order and the speed of the modem on your computer. Download times for an average-sized eBook vary between 20 seconds and 2 minutes.
17. What if I have trouble downloading an eBook or a reader?
If you have trouble downloading an eBook or a reader, please visit www.helpebook.com
18. What is the return policy for eBooks?
All eBooks are non-returnable. For more information please read the Terms and Conditions of Sale and Purchase.
19. Do I have to be connected to the Internet to read my eBook?
No. Once you have paid for and downloaded your eBook you can read it offline without being connected to the Internet.
20. Can I print my eBook?
At this time Penguin eBooks cannot be printed.
21. Does Penguin accept submissions for electronic publishing?
At this time, no. Please take a look at our Advice for Writers document.