Where can I learn more about a particular app?
To find out more information about our apps, visit our Apps page, which includes details on the app file size, language and compatible devices.
I just purchased an app. How do I install it on my device?
Once you’ve purchased one of our apps it should automatically download onto your device. Please note that some of our apps, depending on the size and your Wi-Fi connection, may take a few minutes to download. However, if your app does not download, click the links below and follow instructions for your particular platform: iTunes Google Play Nook
Will apps run on my computer?
No. Our apps are designed exclusively for use on mobile and tablet devices.
What is an in-app purchase?
An in-app purchase is an additional purchase you make within a paid app.
I have an issue with an app. Where do I go for help?
Go to our step-by-step guide, which explains how to fix common issues and get additional assistance.
If you are having problems using one of our apps on your Apple device, please try the following:
Trouble opening an app:
If an app has not opened correctly, or has got stuck/crashed at any point, close it fully before opening it again. To do this on an iOS device, double click the home button to display your open apps along the bottom of the screen, hold your finger down on one of these icons until they all start to wiggle, then touch the "no entry sign" symbol in the top left corner of the app icon. Touch the main screen area to get back to your normal home screen. When you restart the app it should return to the home screen. On an Android device force the app closed by going to the device settings and finding the application in the application list, then selecting "force stop".
If, however, the problem continues then try deleting the app and downloading it again onto your device.*
If you can hear sound from other apps and are certain your volume is not turned down or muted (an orange dot on the button next to volume control means the device is muted), then we advise you remove the app from your device and try downloading it again.*
To request a refund from Apple please follow these instructions:
If you want to claim a refund from the Google Play store (beyond the 15 minute window that they clearly advertise), you can do so within 48 hours of your purchase as follows:
* You won't be charged again for reinstalling the app onto your device, provided you are using the same iTunes/Google Play/Nook/Samsung accounts.
Still having problems? Use the contact form below to get in touch.>