Penguin iPhone and iPad Apps
Thank you for your interest in iPhone and iPad apps from Penguin Books. For any support requests, questions or comments please email firstname.lastname@example.org
For Baby Touch enquiries:
If you are experiencing problems with apps not opening or closing, download any free app and re-sync with your iTunes account and this should fix the issue. This is an iPad/iOS problem rather than specifically related to our apps.
For any other problems:
We are sorry to hear you are having problems with one of our apps - please try the following:
- Ensure device software is up to date. This can be checked by going to: settings > general > version.
- For iPad – ensure the mute switch is not on. Apple changed the function of the orientation lock button to a mute button in a recent iOS update. Ensure the button next to the volume control is off (no orange dot).
- The same update introduced multi-tasking to iOS devices. To view currently running applications, double tap the home button from the iOS home screen. Close apps to free system memory by pressing and holding until a red 'no-entry' symbol appears on the icons. Press each icon you wish to close and finally press the home button to return to normal operation.
- Check iPod volume settings. From the home screen, double click the home button to bring up the multitasking/application pane, swipe right to show the iPod volume controls and ensure the volume is set above zero.
- Power cycle the device. Press and hold the power button until the "Slide to power off" appears, swipe the red arrow to power down and after a few seconds, press the power button again to restart.
- If your problem relates to downloading and installing the app from the AppStore, please restart your computer and verify you are correctly logged into iTunes.
If you have followed the steps above and are still having difficulties with the application, please send a follow up mail to email@example.com detailing:
- App name
- System software version
- Description of problem
View all the Penguin iPhone and iPad Apps.