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Our search engine makes it easy to find what you're looking for. You can search for a book or author using our quick search, which appears at the top right-hand side of each page. Click 'go' and you should receive a search results page with the information you were looking for.
You can also perform an Advanced Search [link to advanced search page] using keywords, publication date or format. Simply enter one or more keywords using any combination of author's name, book title or subject area. If you use more than one keyword our search engine will restrict the results to books that each match all the keywords you enter, for example:
- Entering William Shakespeare finds books by and about William Shakespeare.
- Entering Shakespeare finds books by and about William Shakespeare as well as books by other authors named Shakespeare.
- Entering Measure for Measure finds Measure for Measure.
Browse our online catalogue
You can also browse our online catalogue by genre for all new and recent releases, or download a printer friendly version here. Or, if you're struggling through the choice of books on offer, let our gift selector take the headache out of making decisions. Select the person you're shopping for, or the type of book they like to read, and we'll present you with a list of reading recommendations.
If you still can't find the book you are looking for it may be that it is no longer in print, or for more recent books, that it is in the process of being re-printed. We only display titles on the site that are currently in print and that can be purchased from the site. However, it may be possible to find the book you are looking for by searching an out of print specialist site:
Second-hand, Out of Print and Antiquarian Book Services:
ABE Books
http://www.abebooks.com/
For first editions, antiquarian and out of print books: includes reviews
Books at Sixpence
http://www.booksatsixpence.co.uk
Advice, communication and trading centre for book collectors
Zardoz
http://www.zardozbooks.co.uk
Out of print and collectable books dealer |
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To place an order, simply click on the order button against the appropriate book title. Use the shopping basket to select further titles and see the contents of your shopping basket. When you have finished shopping, click to pay, and you will be asked to enter your delivery information and your credit card details.
All orders must be in UK pounds sterling.
If you have any questions regarding your order please email us at: customer.service@penguin.co.uk.
Safe Shopping
It is as safe to shop at penguin.co.uk as it is to shop by credit card at a regular store. We use the latest security software, and have been issued a Secure Server Digital Certificate by BT Trustwise.
Read more about safe shopping at penguin.co.uk.
Shipping Information
Delivery Charges: these are www.penguin.co.uk's delivery charges in UK pounds sterling (£). To work out your total delivery charge, add up the Charge per Order and the Charge per Item columns for your region.
*Delivery is FREE for orders of £50.00 or over in the UK.
**There is no delivery charge for ebooks.
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REGION |
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CHARGE per ORDER |
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Charge per Item |
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UK* |
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£2.50 |
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£0.50 |
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EU |
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£3.00 |
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£2.00 |
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£3.00 |
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£5.00 |
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Where applicable, VAT will be charged at a local rate.
Delivery Times
UK - Your order should reach you within 2-3 working days
Europe - Your order should reach you within 6-8 working days
Rest of the World - Your order should reach you within 8-11 working days
The availability and published prices are correct at time of going to press but are subject to alteration without prior notice.
Should you have any queries about your order, our Customer Service department can be contacted at customer.service@penguin.co.uk.
ebook Delivery
In order to download your ebook you will need to have installed the appropriate ebook reader software. For more information read our step-by-step guide.
NB. ebook download links are only valid for 60 days from date of purchase. Please make sure that you have downloaded your ebook within this time period.
Returns
If you are unhappy with any product you purchase on this website for any reason (other than any ebook, which cannot, by reason of its nature, be returned. See the Terms & Conditions of sale for further information.), you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will refund the postage costs.
To make a return please send the item securely wrapped, along with your packing slip and a letter giving the reason for the return.
Please send the package to the following address:
Online Returns Department
Penguin Books Ltd
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE
We recommend that you use a recorded delivery service.
Post & Fax Orders
Books (other than ebooks) can be ordered by post or fax using our Penguin Direct ordering service:
Penguin Direct
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE
Fax: 0870 8505777
UK orders only. Delivery is normally within 14 working days.
Academics
There is an inspection copy ordering service available for academics who wish to preview potential course books. To register for this service, please visit www.penguin.co.uk/academic |
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Shopping online
Simply click on the 'your account' button in the top right hand corner of the Penguin homepage. When the log-in screen appears, insert your email address and then click the password hint button. You will then see the hint and the password prompt will now say 'email me my password'. Click this and the password will be emailed to you.
Academics, Press Office and Readers' Group areas
On each area's login page there is an option where your forgotten password can be emailed directly to you. Simply click on the lost password link, enter your email address [the one you signed up to that particular area with] and click enter. Your password will now be emailed to you.
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Printer-friendly versions of our catalogues are available to download at www.penguin.co.uk/catalogues. Please note, due to the large number of catalogue requests we receive we are unable to post out catalogues.
If you are a UK trade customer please contact your Penguin sales rep for copies of the catalogues. |
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Purchased from a shop
We apologise for any errors that occurred during the printing process. For severe defects such as missing pages or improper binding, please return the book to the store where you purchased it and they will replace the copy.
Please note, Penguin cannot replace books purchased from bookshops (as opposed to from our website). This is because we sell our stock to the bookshops and they are then responsible for dealing with any faulty products in accordance with their own returns policies.
Purchased at penguin.co.uk
If you are unhappy with any product you purchase on this website for any reason (other than any ebook, which cannot, by reason of its nature, be returned. See the Terms & Conditions of sale for further information), you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will refund the postage costs.
To make a return please send the item securely wrapped, along with your packing slip and a letter giving the reason for the return.
Please send the package to the following address:
Online Returns Department
Penguin Books Limited
Pearson Customer Operations
Edinburgh Gate
Harlow
Essex
CM20 2JE
We recommend that you use a recorded delivery service.
For further information, please contact customerservice@penguin.co.uk. This email address is specifically dedicated to enquiries concerning books that have been ordered online through www.penguin.co.uk. |
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If you are looking for a title which is now out-of-print, try one of the out-of-print finding services listed below:
ABE Books
http://www.abebooks.com/
For first editions, antiquarian and out of print books: includes reviews
Book Finder
http://www.bookfinder.com/
Over 40 million new, used, rare, and out of print books at your fingertips
Books at Sixpence
http://www.booksatsixpence.co.uk
Advice, communication and trading centre for book collectors
Zardoz
http://www.zardozbooks.co.uk
Out of print and collectable books dealer |
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