Nigella Lawson has written eleven bestselling cookery books including the classics How to Eat and How To Be A Domestic Goddess – the book that inspired a whole new generation of bakers. These books, and her TV series, have made her a household name around the world. 
 
www.nigella.com 
@Nigella_Lawson

Nigella Lawson

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Nigel Barlow

The last two decades have seen the rise and rise of the service economy, where image - and customer perceptions - are crucially important in building a successful business. Rarely do we buy a hard, tangible object called a 'product'. Financial services sell peace of mind; car manufacturers sell a self-image and an aspirational lifestyle; computer and software companies offer 'solutions' - even food is fashion. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and first-hand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader's own organization.

Batteries Included!

Creating Legendary Service

Catherine Laylle

In 1984, Catherine Laylle, a Frenchwomen living in London, met and married a German medical student, Dieter. The couple had two sons, Alexander and Constantin. When, however, at Dieter's insistence, they moved back to his home town in Germany, the marriage began to fall apart. Dieter refused to get a job, Catherine found living with his family oppressive and eventually, she returned to London with the children. The boys spent term time with their mother, holidays with their father - until the summer of 1994, when Dieter decided that his sons should be raised as Germans and, with the support of the local judge, defied the London court ruling that gave Catherine custody. Catherine went to the courts in London, Germany and the Hague - but it seemed that no court outside the jurisdiction of Lower Saxony would overrule the decision. Today, Alexander is eleven and Constantin is nine. Catherine has barely seen them in the two years since Dieter kidnapped them - and then only under the supervision of one of his friends. This is the harrowing story of a mother's attempts to regain her children, and of her desperate struggle against a tyrannical family and the blind injustice of the courts in Europe.

Two Children Behind A Wall

Samantha Phillips

Charlotte Christie is under no illusion about her job: at Fitzgerald Denton greed is good and you watch your back. But as she learns to handle the jokes and the backstabbing and prove her worth as a broker. Charlie unearths a scam. Almost untraceable, it could strike a deathblow to Lloyd's of London and bring the government to its knees. By avoiding Charlie, her opponents have made their single mistake. She has one chance to strike back.

Blonde Ambition

Colin Chapman

Selling the Family Silver is, moreover, the controversial 'warts and all' story of Britain's privatization programme, past and future. The chairmen, the cheats, the fanfares and the flops - from all sides of the political, social and economic coin, the author examines the contentious demise of nationalization and the real effectiveness of the private giants that have replaced it, finally posing the fundamental question: Has privatization worked?

Selling The Family Silver

Has Privatization Worked?

Paul Donovan

All Our Todays is the first book about the BBC's most influential news and current affairs programme, published to celebrate Today's 40th anniversary in October 1997. Paul Donovan tells the programme's story from the early days of Jack de Manio, through the great partnership of Brian Redhead and John Timpson, to the current triumvirate of Jamies Naughtie, John Humphrys and Sue MacGregor. He analyses the reasons for the programme's success, examines its ofter fiery relationship with prominent politicians, and takes the reader behind the scenes in the Today studio. Full of funny and touching anecdotes, this book will be essential reading for Today's five million listeners.

All Our Todays

Lynda King Taylor

Lynda King Taylor interviews 30 of the UK's top businesspeople, including some of Britain's toughest bosses, and talks to them about how they survived the recession and plan for continued success. As well as the most traditional captains of industry she meets trendsetters - the 'gold-collar' workers constituting the new generation of bright, young and highly motivated managers, and top figures from sport (Graham Gooch, Will Carling), the arts (Kenneth Branagh), finance, leisure, media, charities etc - plus outstandingly successful figures from the public sector.

Corporate Excellence In The Year 2000

:A Framework for Success

Phil Dowell

This book has grown out of the ideas, discriptions and examples which the author has developed and refined over fifteen years of delievering courses about business. to students at London Business School and to managers in his capacity as management consultant, its aim is to give a practical understanding of aspects of business which are often seen as `difficult' such as cash flow forecasting. Many of the vivid examples included are from small businesses because of their more accessible concepts, acahapters deal with a separate topic and may be read in any order. Although businessesset great store by trying to be different from competitors, it is the author`s thesis that in the final analysis the same essential activities are to be found over and over again. This book explains what is involved in thee essential activities. `A business must sell things, repeatedly, over time, for more money than it spends in so doing. Otherwise, it ceases to be a business. There are no exceptions.

Understanding Business

Elizabeth Handy

Charles Handy

The world needs new ideas, now products, new kinds of associations and institutions, new initiatives, new art and new designs. But these new things seldom come from established organisations. They come from individuals - the New Alchemists. What drives people to create something from nothing? Is it ambition, the need for self-fulfilment? Is it to do with money, power, or even genes? Is there a mood of the time that encourages people? Can anyone do it? Charles Handy has talked to a range of extraordinary characters - from Trevor Baylis and Richard Branson to Jane Tewson and Terence Conran. And Elizabeth Handy has used her new style of composite portraits to highlight aspects of all the different alchemists in their particular environments. The New Alchemists is a fascinating and inspirational investigation into the creative and entrepreneurial process.

The New Alchemists

Alex Brummer

Once upon a time Britain's pension system was admired around the world. Now, it's in tatters and vast numbers of people face the grim choice of enduring a poverty-stricken future or working until they drop. What on earth went wrong? 
 
In The Great Pensions Robbery award-winning journalist Alex Brummer ventures into the corridors of power to find out how politicians bent on penny-pinching, a civil service cowed into submission and individuals more interested in their careers than public service have all taken a part in fatally undermining a 100-year-old system. It's also a story of breathtaking hypocrisy, where those in charge have feather-bedded their own pensions while destroying those of ordinary people. And, as Brummer convincingly argues, we're only just starting to live with the appalling consequences.

The Great Pensions Robbery

How New Labour Betrayed Retirement

Matt Marshall

The European Cenrtral Bank starts operations on January 1st 1999. As the independant bank which issues euro banknotes and controls European monetary policy, it is one of the key financial institutions of the world - symbol of Europe's ever closer financial and political union, and the seminal driving-force behind Europe's growing world power in politics and economics. The Bank provides a first-hand account, based on access to the key players, of the intrigues and in-fighting surrounding the creation of the Bank and the appointment of its first president, the German-backed Dutchman Wim Duisenberg. It provides a detailed analysis of the Bank's operations and prospects, and a rigorous examination of all the related issues of European and global power - financial, economic, and political - including the impact of the bank on the City of London's future as an world financial centre.

The Bank

Birth of Europe's Central Bank & Rebirth of Europe's Power

Richard Bacon

Have you ever been stitched up to the national press by your best mate? 
 
Or unintentionally upset a band with a slip of the tongue on a live TV show? 
 
Or ruined a dinner party by transforming everything alcoholic into water? 
 
Hello. I’m Richard Bacon and this is A Series of Unrelated Events. All of the stories are true. All of them happened to me. I’ve made the mistakes so you don’t have to (you’re welcome). 
 
So now, if you should ever find yourself sobbing on top of a box of gherkins in the stockroom of a Mansfield McDonald’s… having a Twitter conversation with your mum while she’s pretending to be an illiterate dog… performing stand-up to an audience who are funnier than you are… or just letting down all of the children of Great Britain… 
 
…you’ll know exactly what to do.

A Series of Unrelated Events

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