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'Paris, 4 July 2003: My first Tour de France. I had never seen a bike race. I had only vaguely heard of Lance Armstrong. I had no idea what I was doing there. Yet, that day I was broadcasting live on television. I fumbled my way through a few platitudes, before summing up with the words, "...Dave Millar just missing out on the Yellow Jumper." Yes, the Yellow Jumper.'
Follow Ned Boulting's (occasionally excruciating) experiences covering the world's most famous cycling race. His story offers an insider's view of what really goes on behind the scenes of the Tour. From up-close-and-personal encounters with Lance Armstrong to bewildered mishaps with the local cuisine, Ned's been there, done that and got the crumpled-looking t-shirt.
Eight Tours on from Ned's humbling debut, he has grown to respect, mock, adore and crave the race in equal measure. What's more, he has even started to understand it.
Includes How Cav Won the Green Jersey: Short Dispatches from the 2011 Tour de France
In Automate This, Christopher Steiner looks at how the rise of computerized decision making affects every aspect of business and daily life
These days, high-level tasks-such as diagnosing an illness or interpreting legal documents-are increasingly being handled by algorithms that can do precise work with speed and nuance. These "bots" started on Wall Street, but now their reach has spread beyond anything their original creators expected.
In this fascinating book, Steiner tells the story of how algorithms took over-and shows why the "bot revolution" is about to spill into every aspect of our lives. We meet bots that are driving cars, penning haikus, and writing music mistaken for Bach's. They listen in on customer service calls and figure out what Iran would do in the event of a nuclear standoff.
But what will the world look like when algorithms control our hospitals, our roads, our culture, and our national security? What happens to businesses when we automate judgment and eliminate human instinct? And what role will be left for doctors, lawyers, writers, truck drivers, and many others?
Published: 30 Jul 2015
Being an agile seller virtually guarantees a prosperous career
When salespeople are promoted, switch jobs, or face new business conditions, they need to learn lots of new information and skills quickly. It's a daunting task, compounded by the fact that they're under intense pressure to deliver immediate results.
What Jill Konrath calls agile selling is the ability to quickly learn all this new info and then leverage it for maximum impact. Having an agile mindset, one that keeps you going through challenging times, is the crucial starting point. You also need a rapid-learning plan that helps you establish situational credibility with your targeted or existing customers in just thirty days.
In Agile Selling, you'll discover numerous strategies to help you become an overnight sales expert, slashing your path to proficiency.
Published: 7 Jul 2015
John Jantsch (Author)
The power of glitzy advertising and elaborate marketing campaigns is on the wane; word- of-mouth referrals are what drive business today. People trust the recommendation of a friend, family member, colleague, or even stranger with similar tastes over anything thrust at them by a faceless company.
Most business owners believe that whether customers refer them is entirely out of their hands. But science shows that people can't help recommending products and services to their friends-it's an instinct wired deep in the brain. And smart businesses can tap into that hardwired desire.
Marketing expert John Jantsch offers practical techniques for harnessing the power of referrals to ensure a steady flow of new customers. Keep those customers happy, and they will refer your business to even more customers.
Talk with your customers, not at them. Thanks to social networking sites, companies of any size have the opportunity to engage with their customers on their home turf as never before-but the key is listening.
-The sales team is the most important part of your marketing team. Salespeople are the company's main link to customers, who are the main source of referrals. Getting them on board with your referral strategy is critical.
-Educate your customers. Referrals are only helpful if they're given to the right people. Educate your customers about whom they should be talking to.
The secret to generating referrals lies in understanding the "Customer Referral Cycle"-the way customers refer others to your company who, in turn, generate even more referrals. Businesses can ensure a healthy referral cycle by moving customers and prospects along the path of Know, Like, Trust, Try, Buy, Repeat, and Refer. If everyone in an organization keeps this sequence in mind, Jantsch argues, your business will generate referrals like a well-oiled machine.
Published: 25 Apr 2013
'A battle-tested approach to building companies that matter' - Eric Ries, author of The Lean Startup
Is your 'big idea' worth pursuing? What if you could test your business model earlier in the process - before you've expended valuable time and resources?
You've talked to customers. You've identified problems that need solving, and maybe even built a minimum viable product. But now there's a second bridge to cross. How do you tell whether your idea represents a viable business? Do you really have to go through the whole cycle of development, failure, iteration, tweak, repeat?
Scaling Lean offers an invaluable blueprint for modelling startup success. You'll learn the essential metrics that measure the output of a working business model, give you the pulse of your company, communicate its health to investors, and enable you to make precise interventions when things go wrong.
Ash Maurya, a serial entrepreneur and author of the startup cult classic Running Lean, pairs real-world examples of startups like Airbnb and Hubspot with techniques from the manufacturing world in this tactical handbook for scaling with maximum efficiency and efficacy. This is vital reading for any startup founder graduating from the incubator stage.
From Guy Kawasaki, the bestselling author of The Art of the Start and Enchantment, The Art of Social Media is a no-nonsense guide to becoming a social media superstar.
By now it's clear that whether you're promoting a business, a product, or yourself, social media is near the top of what will determine your success or failure. And there are countless pundits, authors, and consultants eager to advise you.
But there's no one quite like Guy Kawasaki, the legendary former chief evangelist for Apple and one of the pioneers of business blogging, tweeting, facebooking, tumbling, and much, much more. Now Guy has teamed up with his Canva colleague Peg Fitzpatrick to offer The Art of Social Media - the one essential guide you need to get the most bang for your time, effort, and money.
With more than 100 practical tips, tricks, and insights, Guy and Peg present a ground-up strategy to produce a focused, thorough, and compelling presence on the most popular social-media platforms. They guide you through the steps of building your foundation, amassing your digital assets, going to market, optimizing your profile, attracting more followers, and effectively integrating social media and blogging.
For beginners overwhelmed by too many choices, as well as seasoned professionals eager to improve their game, The Art of Social Media is full of tactics that have been proven to work in the real world. Or as Guy puts it, "Great Stuff, No Fluff."
Guy Kawasaki, who helped make Macintosh a household name, now runs Garage Technology Ventures, a venture-capital firm. He has held his workshop, "Boot Camp for Start-ups," around the world. Kawasaki is the author of seven previous books, including Art of the Start, Enchantment and Rules for Revolutionaries.
Felicity Lawrence's Sunday Times bestseller Not on the Label, updated with extraordinary new material on the horsemeat scandal
In 2004 Felicity Lawrence published her ground-breaking book, Not on the Label, where, in a series of undercover investigations she provided a shocking account of what really goes into the food we eat. She discovered why beef waste ends up in chicken, why a single lettuce might be sprayed six times with chemicals before it ends up in our salad, why bread is full of water. And she showed how obesity, the appalling conditions of migrant workers, ravaged fields in Europe and the supermarket on our high street are all intimately connected.
Her discoveries would change the way we thought about the UK food industry for ever. And, when the horsemeat scandal hit the headlines in 2013, her book seemed extraordinarily prescient once again. Now, in this new edition of her seminal work, Felicity Lawrence delves deeply into that scandal and uncovers how the great British public ended up eating horses.
'A brave examination of the calamities caused by a policy laughingly called one of 'cheap food'' Jeremy Paxman, Observer 'Book of the Year'
'Challenges each and every one of us to think again about what we buy and eat. It's almost like uncovering a secret state within the state' Andrew Marr, BBC Radio 4's Start The Week
'A thorough, complex and shocking insight into the food we eat in the twenty-first century . . . Perhaps this should be sold as the most effective diet book ever written' Daily Mail
Felicity Lawrence is an award-winning journalist and editor who has been writing on food-related issues for over twenty years. She lives in London.
Despite financial turmoil, Goldman Sachs remain the leading investment bank in their field. They are notorious for their unique management culture, unorthodox recruiting techniques - and for their secrecy. In The Partnership Charles Ellis reveals their story.
With unparalleled access to the leadership of this famously close-knit firm, Ellis investigates the brilliant individuals who turned a marginal family business into a global powerhouse, weathering recession, scandal and disaster on the way. Among them are high school dropout and financial genius Sidney Weinberg, maverick reinventor John Whitehead, former US treasury secretary Hank Paulson and working-class New Yorker turned current CEO, Lloyd Blankfein.
The Partnership reveals the shared values of intensive recruitment, discipline and talent that have tied Goldman Sachs's people together - and made it a survivor.
Published: 5 Nov 2009
Do you dream of starting your own business but don’t have any money? What if you could set up a venture with nothing but a good business idea and the determination to make it work?
It’s an appealing idea, particularly in the current economic climate where no one has cash to spare and austerity rules the day. In fact, studies show that more people start businesses during recessions than at any other time. The good news is that it can be done, provided you follow a few golden rules. Based on Rachel Bridge's popular workshops, this book will help set you on the way to success.
As the former Enterprise Editor for the Sunday Times, Rachel has interviewed hundreds of successful entrepreneurs. Join her on her journey as she starts up her very own enterprise, entrepreneurthings.com, and covers all the ups and downs she encounters, while giving examples along the way of how real-life entrepreneurs have coped with the same problems that beset everyone in business at some point.
Although 1759 is not a date as well known in British history as 1215, 1588, or 1688, there is a strong case to be made that it is the most significant year since 1066. In 1759 - the fourth year of the Seven Years War - the British defeated the French in arduous campaigns on four continents and also achieved absolute mastery of the seas.
Drawing on a mass of primary materials - from texts in the Vatican archives to oral histories of the North American Indians - Frank McLynn shows how the conflict between Brtiain and France triggered the first 'world war', raging from Europe to Africa; the Caribbean to the Pacific; the plains of the Ganges to the Great Lakes of North America. It also brought about the War of Independence, the acquisition by Britain of the Falkland Islands and, ultimately, the French Revolution.
From Inc.com's most popular columnist, a counterintuitive--but highly practical--guide to finding and maintaining the motivation to achieve great things.
It's comforting to imagine that superstars in their fields were just born better equipped than the rest of us. When a co-worker loses 20 pounds, or a friend runs a marathon while completing a huge project at work, we assume they have more grit, more willpower, more innate talent, and above all, more motivation to see their goals through.
But that's not at actually true, as popular Inc.com columnist Jeff Haden proves. "Motivation" as we know it is a myth. Motivation isn't the special sauce that we require at the beginning of any major change. In fact, motivation is a result of process, not a cause. Understanding this will change the way you approach any obstacle or big goal.
Haden shows us how to reframe our thinking about the relationship of motivation to success. He meets us at our level--at the beginning of any big goal we have for our lives, a little anxious and unsure about our way forward, a little burned by self-help books and strategies that have failed us in the past-and offers practical advice that anyone can use to stop stalling and start working on those dreams.
Haden takes the mystery out of accomplishment, proving that success isn't about spiritual awakening or a lightning bolt of inspiration --as Tony Robbins and adherents of The Secret believe--but instead, about clear and repeatable processes. Using his own advice, Haden has consistently drawn 2 million readers a month to his posts, completed a 107-mile long mountain bike race, and lost 10 pounds in a month.
Success isn't for the uniquely-qualified; it's possible for any person who understands the true nature of motivation. Jeff Haden can help you transcend average and make lasting positive change in your life.
Published: 9 Jan 2018
**Over 1 million copies sold worldwide**
MAJOR NEW EDITION
From Nobel laureate Joseph Stiglitz, Globalization and its Discontents is the bestselling exposé of the all-powerful organizations that control our lives.
Joseph Stiglitz's landmark book lifted the lid on how globalization was hurting those it was meant to help. Many of its predictions came true, and it became a touchstone in the debate. This major new edition looks afresh at the continuing mismanagement of globalization, and how it has led to our current political and economic discontents. Globalization can still be a force for good, Stiglitz argues. But the balance of power has to change. Here he offers real, tough solutions for the future.
'A massively important political as well as economic document ... we should listen to him urgently' Will Hutton, Guardian
'Stiglitz is a rare breed, an heretical economist who has ruffled the self-satisfied global establishment that once fed him. Globalization and its Discontents declares war on the entire Washington financial and economic establishment' Ian Fraser, Sunday Herald
'Gripping ... this landmark book shows him to be a worthy successor to Keynes' Robin Blackburn, Independent
'It will change the way you remember the 20th century and read the news in the 21st' Steven Pinker
'A clarion call to preserve law and order across our planet' Philippe Sands
'A fascinating and important book ... given the state of the world, The Internationalists has come along at the right moment' Margaret MacMillan, Financial Times
Since the end of the Second World War, we have moved from an international system in which war was legal, and accepted as the ultimate arbiter of disputes between nations, to one in which it was not. Nations that wage aggressive war have become outcasts and have almost always had to give up their territorial gains. How did this epochal transformation come about? This remarkable book, which combines political, legal, and intellectual history, traces the origins and course of one of the great shifts in the modern world.
'Sweeping and yet personable at the same time, The Internationalists explores the profound implications of the outlawry of war. Professors Oona Hathaway and Scott Shapiro enrich their analysis with vignettes of the many individuals (some unknown to most students of History) who played such important roles in this story. None have put it all together in the way that Hathaway and Shapiro have done in this book' Paul Kennedy
'In this timely, elegant and powerful book, Oona Hathaway and Scott Shapiro help us understand the momentous significance of the individuals who imagined an end to war. As the world stands on the cusp of a return to an earlier age, The Internationalists is a clarion call to preserve law and order across our planet' Philippe Sands
New York Times Bestseller
'Fascinating and deeply disturbing' - Yuval Noah Harari, Guardian Books of the Year
'A manual for the 21st-century citizen... accessible, refreshingly critical, relevant and urgent' - Federica Cocco, Financial Times
A former Wall Street quant sounds an alarm on the mathematical models that pervade modern life - and threaten to rip apart our social fabric
We live in the age of the algorithm. Increasingly, the decisions that affect our lives - where we go to school, whether we get a loan, how much we pay for insurance - are being made not by humans, but by mathematical models. In theory, this should lead to greater fairness: everyone is judged according to the same rules, and bias is eliminated.
And yet, as Cathy O'Neil reveals in this urgent and necessary book, the opposite is true. The models being used today are opaque, unregulated, and incontestable, even when they're wrong. Most troubling, they reinforce discrimination. Tracing the arc of a person's life, O'Neil exposes the black box models that shape our future, both as individuals and as a society. These "weapons of math destruction" score teachers and students, sort CVs, grant or deny loans, evaluate workers, target voters, and monitor our health.
O'Neil calls on modellers to take more responsibility for their algorithms and on policy makers to regulate their use. But in the end, it's up to us to become more savvy about the models that govern our lives. This important book empowers us to ask the tough questions, uncover the truth, and demand change.
Too many start-ups don't make the grade - what makes a successful business take off?
Starting a new business is exciting, but there are many traps for the unwary. Some would-be entrepreneurs stick so firmly to their step-by-step guides that they don't see what's really going on. Others become so obsessed with potential problems they lose sight of the bigger picture. What they really need, according to serial entrepreneur Norm Brodsky, is a mindset that will help them to stay focussed on the real goals and grab opportunities whenever they arise. He calls it 'the knack'. It's helped him to build eight phenomenally successful companies, and in this book he uses stories of real companies facing real challenges to show you how to develop it too.
'A manifesto for twenty-first-century leadership packaged in a fun and engaging story. Buy this book and get it in the hands of everyone in your company' Darren Hardy, publisher, Success magazine
Ben is a young manager who has been charged with persuading 500 employees to agree to a merger. Facing an impossible battle, he seeks the advice of an old friend, who introduces him to eccentric Aunt Elle.
In the week leading up to the crucial employee vote, Aunt Elle teaches Ben about the power of influence and positive persuasion. Ben also meets with the company's top executives, coming back with a new leadership lesson each time. Ben finally learns the critical principle so many people in power fail to grasp: it's not about me, it's about you.
Written with a light touch and filled with practical advice, this book will resonate with all who aspire to influential leadership.
Where do good ideas come from? And what do we need to know and do to have more of them? In Where Good Ideas Come From, Steven Johnson, one of our most innovative popular thinkers, explores the secrets of inspiration.
Steven Johnson has spent twenty years immersed in creative industries, was active at the dawn of the internet and has a unique perspective that draws on his fluency in fields ranging from neurobiology to new media. Why have cities historically been such hubs of innovation? What do the printing press and Apple have in common? And what does this have to do with the creation and evolution of life itself? Johnson presents the answers to these questions and more in his infectious, culturally omnivoracious style, using examples from thinkers in a range of disciplines - from Charles Darwin to Tim Berners-Lee - to provide the complete, exciting, and encouraging story of inspiration.
He identifies the five key principles to the genesis of great ideas, from the cultivation of hunches to the importance of connectivity and how best to make use of new technologies. Most exhilarating is his conclusion: with today's tools and environment, radical innovation is extraordinarily accessible to those who know how to cultivate it. By recognizing where and how patterns of creativity occur - whether within a school, a software platform or a social movement - he shows how we can make more of our ideas good ones.
Published: 7 Oct 2010
Arundhati Roy (Author) , ROY, ARUNDHATI (Author)
The Shape of the Beast is our world laid bare by a mind that has consistently and unhesitatingly engaged with its changing realities and often anticipated the way things have moved in the last decade.
In the fourteen interviews collected here, conducted between January 2001 and March 2008, Arundhati Roy examines the nature of state and corporate power as it has emerged during this period, and the shape that resistance movements are taking. As she speaks about people displaced by dams and industry, the genocide in Gujurat, Maoist rebels, the war in Kashmir and the global War on Terror, she raises fundamental questions about democracy, justice and non-violent protest.
Unabashedly political, this is also a deeply personal collection that talks about the necessity of taking a stand and about the dilemma of guarding the private space necessary for writing in a world that demands urgent, unequivocal intervention.
Published: 2 Aug 2012
In Trouble in Paradise, Slavoj Žižek, one of our most famous, most combative philosophers, explains how by drawing on the ideas of communism, we can find a way out of the crisis of capitalism.
There is obviously trouble in the global capitalist paradise. But why do we find it so difficult to imagine a way out of the crisis we're in? It is as if the trouble feeds on itself: the march of capitalism has become inexorable, the only game in town.
Setting out to diagnose the condition of global capitalism, the ideological constraints we are faced with in our daily lives, and the bleak future promised by this system, Slavoj Žižek explores the possibilities - and the traps - of new emancipatory struggles.
Drawing insights from phenomena as diverse as Gangnam Style to Marx, The Dark Knight to Thatcher, Trouble in Paradise is an incisive dissection of the world we inhabit, and the new order to come.
'The most dangerous philosopher in the West' - Adam Kirsch, New Republic
'The most formidably brilliant exponent of psychoanalysis, indeed of cultural theory in general, to have emerged in many decades' - Terry Eagleton
'Žižek leaves no social or cultural phenomenon untheorized, and is master of the counterintuitive observation' - New Yorker