Reviews

  • I love this book . . . reading it will actually change not just how you see strangers, but how you look at yourself, the news - the world. Reading this book changed me.

    Oprah Winfrey
  • A dazzling book . . . Gladwell is a rock star of nonfiction . . . Stories are well selected and brilliantly told, ideas are slowly revealed until the reader arrives at a conclusion they didn't expect. Gladwell is advancing ideas and, sure, they are all open to challenge . . . but they are stimulating and convincing - and you won't regret a minute you spend mastering them

    The Times
  • Superb writing. Masterful... bears all the marks that have made Gladwell one of the most successful non-fiction authors of his generation.

    Pilita Clark, Financial Times
  • Fascinating... you should read the book. Not only will it change the way you see and approach strangers, the precision with which he analyses the incident is one of the most powerful and damning indictments you'll read of race relations in American society.

    The Times Magazine
  • Malcolm Gladwell made his name bringing intellectual sparkle to everyday subjects, and his new book - about how strangers talk to each other - is no exception.

    The Observer
  • Gladwell's new book looks set to cause another stir with its exploration of why ordinary human encounters sometimes end in catastrophes.

    Radio Times