Kick-Start Your Business: 100 Days to a Leaner, Fitter Organisation

Mentor and consultant Robert Craven has helped more than 1,000 companies to revolutionise the way they work. His book customer is King is also published by Virgin.

Kick-Start Your Business uses practical, hands-on approach to putting your affairs in order, including: 
* essential tools to getting a business to work better 
* hundreds of ideas and examples to turn a business into a powerhouse 
* useful resources and contacts 
* proven worksheets to 'kick-start your business'

Robert Craven

What happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again. 
Practical and packed full of easy-to-understand advice, you'll find: 
* checklists and worksheets 
* case studies of real businesses 
* frequently asked questions

Customer Is King: How to Exceed Their Expectations

About us

About Us (Header 4)

Kate-Atkinson

James-Baldwin

Marian-Keyes

haruki-murakami-320×320-1

Richard-Osman

Malorie Blackman

Lisa-Jewell

Charlie-Mackesy

Authors (Header 3)

Children&#039;s

Company

Discover

Fiction

Non-fiction

Penguin Classics

Penguin Shop (Header 5)

Useful links

Work with us

prhuk-authors

Discover the Penguin books that shaped us

Robert Craven

Books by Robert Craven

Follow penguin

Follow ladybird

Follow puffin

Sign up to the Penguin newsletter